Shawn Walsh (President)

Shawn started Paradigm Computer Consulting 14 years ago but he’s not your usual IT guy. 

Most IT guys haven’t been a Detective Sergeant for a police department or taught computer crime investigation. Most IT guys haven’t been one of the first pioneers in the state of New Hampshire involved in computer forensics.

But Shawn has. He’s worked for the Milford Police Department as Detective Sergeant in Charge of the Detective Division. He also managed their IT department, and implemented their first computerized records management system.

If you know Shawn, you know that he’s a teacher on many levels. At the NH Police Academy, he taught computer crime investigation to other officers. At Franklin Pierce College he has taught Computer Science classes as an adjunct faculty member.Today he teaches his clients and employees how to create secure & productive working environments, while safeguarding their IT issues.

Today Paradigm Computer Consulting continues helping small businesses with their IT technical needs.  Many small business owners would tell you that having Shawn in their corner helps them rest assured that their business IT issues are well taken care of.

Shawn has a B.S. from Franklin Peirce College with a Major in Management and a Minor in Information Systems. He is a Microsoft Certified Small Business Specialist.

Shawn is also married and a father of 3.  When he’s not working, he loves coaching his sons hockey team, riding and working on motorcycles, boating, skiing and golfing.

Peter Jones (Senior Field Support Engineer)

Peter has a 12 year background that gives him the unique skills needed to serve Paradigm clients. He supports customers with unparalleled service and expertise.

As a Microsoft Certified Systems Engineer (MCSE), Peter is an expert at designing and implementing infrastructures for business solutions based on the Microsoft Windows 2000 platform and Windows Server System.

Prior to working for Paradigm, Peter had seven years of experience in Support & Network Operations for 2 powerhouse ISP’s: MindSpring & Earthlink. At these two large Internet Service Providers, he worked his way up the corporate ladder, starting out answering Support phones, being promoted several times, reaching Manager level. He created and managed the Support group responsible for reporting outages and account escalations.

Peter has provided phone support for Intuit, Quicken and IBM games for a Technical Support Outsourcing firm.

He has a BS in Industrial Economics from Union College in New York and his interests are guitar, legos, rc cars and ice hockey. (and according to Peter, not necessarily in that order.)

Keith Anderson (Field Support Engineer)

As a Microsoft Certified Engineer (MCSE), Keith is an expert in designing and implementing infrastructures for business solutions with Messaging and Security for Windows Server 2003.

Before working for Paradigm, Keith taught a Cisco Networking Class for 2 years at Pembroke Academy and worked for the County of Merrimack providing Technical Support for in-house users.

Prior to his teaching experience and support position for Merrimack County, he worked for a small computer company doing custom builds of computers and servers. His experience dealing with, calling on, and providing support for local businesses, was an excellent training ground for his work at Paradigm Computers.

Keith went to college at Coleman College in San Diego and received his Certificate in Networking.

In his earliest years, Keith was in the Navy, and was fortunate enough to travel to 16 different countries, He often jokes that he can navigate a ship around the world, but he can’t find his way around New Hampshire!

Keith is a delightful Dad to his eight year old son.

David Ostrander (Helpdesk Technician)

David has a strong background in IS, Networking and Project management.  His professionalism and training combine to provide you with the highest level of service. David is here to help you and your staff through a wide variety of scenarios from normal set-ups to difficult trouble-shooting solutions.

As a Microsoft Certified Professional (MCP) for Windows XP Support, his certification is a credential for professionals who have the skills to successfully implement Windows XP & Support within an organization.

Prior to Paradigm, David was an Application Engineer, trouble shooting complex web based programs,  developing web applications, assisting clients, and supporting sales teams.

Working in the past as an independent contractor developing custom applications, private networks, and database-driven web applications, he trained end-users, implemented software programming, and performed Systems Administration.

David once worked as a Technical Support Engineer for SkillSoft, (a leading provider of e-learning solutions), supporting 160 users, and managing Systems Administration for hosting.

He has an IT Degree from Southern NH University and programs in 6 different computer languages.

David is an avid reader and proficient in martial arts.

Cindy Broderick  (Office Manager)

Cindy keeps our office operations fine-tuned and running smoothly. Her strength and stability creates the perfect office environment for our employees and clients. When you call our office, you’ll most likely speak with Cindy first.

We are fortunate to have had Cindy for 5 fantastic years - utilizing her outstanding customer service skills to manage the office, employees, and service calls.

Before entering the Paradigm world, Cindy developed 25 years of Sales experience with Hitchner Manufacturing (producer of high quality investment castings in Milford, NH)

After her long and satisfying career at Hitchner, Cindy re-invented herself by enrolling in Travel Agent School and working at an agency for 5 years. Her specialty was online booking with Ambassador World Travel in Merrimack.

As a grandmother of eight, Cindy knows how to manage our team and keep everyone happy!